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App Installations

What Are App Installations?

App installations are the Zendesk Marketplace apps installed on your instance. Each installation has its own configuration, including settings, enabled/disabled status, and the locations where the app appears in the agent interface.

What Configly Captures

For each app installation, Configly stores:

  • App name and version
  • Enabled status -- whether the installation is currently active
  • Settings -- the app's configured settings (non-sensitive values)
  • Locations -- where the app appears (ticket sidebar, top bar, etc.)
  • Created and updated timestamps

Feature Support

Feature Supported
Sync ✅
Diff / History ✅
Dependencies ✅
What-If ✅

Common Dependencies

App installations can reference:

  • Apps Owned -- the underlying app definition if you own it

The health check flags disabled app installations that are still present (APP-001).

Tips for Admins

  • Review disabled installations regularly -- they may be consuming plan allocation without providing value
  • Use snapshot comparison to track when app settings change
  • Check app versions after Zendesk updates to ensure compatibility