Articles¶
What Are Articles?¶
Articles are the knowledge base content in your Zendesk Guide help centre. They provide self-service answers to common questions and are organised into sections and categories.
What Configly Captures¶
Configly syncs article metadata only -- not the full article body HTML. For each article:
- Title
- Section and category -- where the article sits in the help centre hierarchy
- Status -- draft or published
- Last updated -- when the article was most recently modified
- Author
- Has attachments -- whether the article includes file attachments
- Permissions -- which user segments can view the article
Metadata only
Configly is not a help centre editor. Article body content is not synced. The metadata is useful for auditing stale content, finding orphaned articles, and checking permission gaps.
Feature Support¶
| Feature | Supported |
|---|---|
| Sync |  |
| Diff / History | |
| Dependencies | |
| What-If | |
Common Dependencies¶
Articles have parent relationships with:
- Sections -- the section each article belongs to
- Categories -- the top-level category (via section)
The health check flags orphaned articles not linked to a section (GUIDE-001) and stale articles not updated in 12+ months (GUIDE-002).
Related Objects¶
- Sections -- the sections that contain articles
- Categories -- the top-level help centre categories
- User Segments -- access controls on articles
- Permission Groups -- agent permissions for Guide content