Custom Objects¶
What Are Custom Objects?¶
Custom objects let you model business data that doesn't fit into Zendesk's standard ticket, user, and organisation structure. For example, you might create custom objects for "Products", "Contracts", or "Assets" and link them to tickets.
Enterprise only
Custom objects are available on Zendesk Enterprise plans. If your plan does not include this feature, Configly detects this automatically and hides it from your navigation.
What Configly Captures¶
For each custom object, Configly stores:
- Object key -- the unique string identifier (custom objects use string keys, not numeric IDs)
- Object name and description
- Schema definition -- the structure and field types
- Created and updated timestamps
Feature Support¶
| Feature | Supported |
|---|---|
| Sync |  |
| Diff / History | |
| Dependencies | |
| What-If | |
Viewing Custom Objects¶
Navigate to Custom Objects under Objects & Rules in your connection sidebar. Each custom object links to its Custom Object Fields as a nested child.
Tips for Admins¶
- Use snapshot comparison to track schema changes over time
- Check dependencies before modifying a custom object's schema -- triggers and views may reference its fields
Related Objects¶
- Custom Object Fields -- the fields defined on each custom object
- Triggers -- rules that may reference custom object data