Permission Groups¶
What Are Permission Groups?¶
Permission groups control which agents can create, edit, and publish help centre content. They determine who can manage articles, sections, and categories within Zendesk Guide.
What Configly Captures¶
For each permission group, Configly stores:
- Group name
- Built-in status -- whether this is a default Zendesk group or a custom one
- Created and updated timestamps
Feature Support¶
| Feature | Supported |
|---|---|
| Sync |  |
| Diff / History | |
| Dependencies | |
| What-If | |
Tips for Admins¶
- Review permission groups to ensure the right agents have content management access
- Use snapshot comparison to track when permission assignments change
Related Objects¶
- User Segments -- end-user access controls for Guide content
- Articles -- content managed by permission group members