Targets¶
What Are Targets?¶
Targets are Zendesk's legacy notification mechanism for sending data to external systems. They predate webhooks and support destinations like HTTP endpoints, email addresses, and third-party services. While webhooks are the modern replacement, many Zendesk instances still have active targets.
What Configly Captures¶
For each target, Configly stores:
- Target name
- Target type -- HTTP, email, Basecamp, Campfire, Flowdock, etc.
- Destination URL or address
- Active status -- whether the target is currently enabled
- Created and updated timestamps
Feature Support¶
| Feature | Supported |
|---|---|
| Sync |  |
| Diff / History | |
| Dependencies | |
| What-If | |
Common Dependencies¶
Targets are referenced by:
- Triggers -- actions that notify a target
- Automations -- time-based rules that notify a target
Use dependency mapping to see which rules reference each target.
Tips for Admins¶
- Consider migrating legacy targets to webhooks for better reliability and security
- Use dependency mapping to identify which triggers still use targets before migrating
Related Objects¶
- Webhooks -- the modern replacement for targets
- Triggers -- rules that notify targets
- Automations -- time-based rules that notify targets