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Themes

What Are Themes?

Themes control the visual appearance of your Zendesk Guide help centre. They define the layout, styling, and branding of your knowledge base, including colours, fonts, header/footer content, and page templates.

What Configly Captures

For each theme, Configly stores:

  • Theme name
  • Live status -- whether this is the currently active theme
  • Brand association -- which brand the theme is applied to
  • Created and updated timestamps

Feature Support

Feature Supported
Sync ✅
Diff / History ✅
Dependencies ✅
What-If ✅

Tips for Admins

  • Use snapshot comparison to track when themes are swapped or modified
  • Review theme-to-brand associations to ensure each brand has the correct help centre appearance
  • Brands -- brands that themes are applied to
  • Articles -- content displayed by the theme