User Segments¶
What Are User Segments?¶
User segments define groups of users who can access specific help centre content. They control which articles and sections are visible to which users -- for example, restricting internal documentation to agents only, or showing premium content only to certain customers.
What Configly Captures¶
For each user segment, Configly stores:
- Segment name
- User type -- which users are included (e.g., signed-in users, staff, specific tags/organisations)
- Built-in status -- whether this is a default Zendesk segment or a custom one
- Created and updated timestamps
Feature Support¶
| Feature | Supported |
|---|---|
| Sync |  |
| Diff / History | |
| Dependencies | |
| What-If | |
Tips for Admins¶
- Review user segments alongside article permissions to ensure content access is correctly configured
- Use snapshot comparison to track when access controls change
Related Objects¶
- Articles -- content restricted by user segments
- Permission Groups -- agent-side Guide permissions