v0.10.0 — Billing & Subscriptions¶

Released: March 2026

This release introduces the full Configly billing system: subscription plans, a 14-day free trial, Stripe-powered checkout, feature gating, payment failure handling, and a complete cancellation lifecycle.

What's New¶

Subscription Plans¶

Configly now has three paid plans — Solo Admin, Multi-Instance, and Agency Toolkit — plus a 14-day free trial that requires no credit card to start.

Solo Admin — core configuration management for a single Zendesk instance
Multi-Instance — up to five instances with cross-instance diff, weekly health checks, and standard AI optimisation
Agency Toolkit — unlimited instances, daily health checks with custom rules, full template library, white-label reports, and a multi-client dashboard

See Billing & Subscription for a full plan comparison.

Free Trial¶

All new accounts begin a 14-day free trial automatically on registration. A trial banner shows the days remaining throughout the app. When the trial expires, the account enters read-only mode until upgraded.

Stripe Checkout¶

Upgrading to a paid plan takes you to a secure Stripe-hosted checkout. Plan changes and payment method updates are also handled through Stripe. Card details are never stored by Configly.

Feature Gating¶

Features are now gated by plan. Attempting to use a feature not available on your current plan shows an upgrade prompt. Read-only mode is enforced when a trial expires or a subscription lapses.

See Feature Gating for a complete breakdown.

Payment Failure Handling¶

If a payment fails, a warning banner appears in the app and an email is sent to the account owner. The account remains functional while Stripe retries. If retries are exhausted, the account enters read-only mode.

Cancellation Lifecycle¶

Cancelling a subscription schedules it to end at the close of the current billing period. When the period ends, account data is immediately and permanently deleted. Reactivation is possible at any point before the billing period ends.

Beta Conversion¶

Accounts created during the Configly beta period were automatically migrated onto the new trial and subscription system. Affected users received an email with their new trial end date and upgrade instructions.

Billing Emails¶

Configly now sends transactional billing emails from [email protected] for key events: trial start, trial expiry warnings, payment failure, plan confirmation, and cancellation confirmation.

Billing Settings Page¶

A new Settings → Billing page shows your current plan, subscription status, next renewal date, and options to upgrade, change plan, update payment method, or cancel.

Bug Fixes¶

Fixed incorrect sender address on outgoing emails — all emails now come from [email protected]